CAREERS AT BOILER & VALVE
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Your Trusted Partner in Industrial
Heat Transfer Solutions.
Domestic/Commercial Gas Service Engineer
The Gas Service Engineer will carry out preventative and reactive service and maintenance activities on a range of gas and combustion equipment for our customers throughout Scotland. The postholder would be involved in commercial works whilst also making the transition into industrial equipment – fully supported with robust training and mentoring.
Role overview
This is a highly varied role requiring the ability to deal with change and adapt to new processes. This position requires great communication, documentation and reporting skills, along with an attention to detail and the flexibility to work in an agile environment. Due to the nature of the role some working away will be required and overtime is available regularly. Due to the nature of the role some mechanical and electrical works can be expected.
The postholder will work closely with all technical departments to deliver best-in-class service.
Key responsibilities
- Carry out planned and reactive maintenance of gas and combustion equipment on customer sites
- Responding to customer callouts including participation in out of hours rota system – after relevant training
- Evaluating and resolving technical problems on-site and remotely alongside Boiler and Valve colleagues and/or site contacts
- Fault finding, diagnosis and repair
- Installing, commissioning, and servicing of combustion and gas equipment
- Testing and monitoring the performance of equipment and plant
- Mechanical and electrical maintenance work on industrial steam plant when required
- Providing customers with regular reports and feedback on their service requests, including completion of relevant paperwork
- Developing and maintaining relationships with customers
- After sales activities; providing customers with upgrade and energy saving options
- Participate in training and development as part of continuous personal development
- Participation in overtime and weekend work as operational needs arise
- Flexibility to support business needs nationally when required
Person specification
- Qualifications
- Essential
- HNC/HND in Engineering (or equivalent)
- Current ACS domestic and/or commercial gas qualifications
- Desirable
- Engineering degree (or equivalent)
- IOSH Working Safely and/or safety passport including confined space
- 18th Edition Electrical
- Experience
- Essential
- Field based service engineer experience
- Strong awareness of domestic and/or commercial gas and combustion principles
- Working with heavy workloads and prioritising jobs/duties
- Experience in technical works reporting
- Desirable
- Experience in a customer facing role
- Experience of commercial steam/hot water systems
- An understanding or experience of industrial boiler maintenance
- Knowledge & Skills
- Essential
- Analytical problem-solving skills in an engineering environment
- Strong leadership skills with the ability to influence and mentor
- IT literate: advanced use of Word, Excel and PowerPoint
- Commercial principles (productivity and profitability)
- Desirable
- Experience in a range of CRM software
- Personal Qualities
- Essential
- Ability to remain focused on the aim when under pressure
- Willing and keen to undertake relevant training to develop skills in relation to the post
- Attention to detail
- Ability to step back and see the bigger picture
- Personal organisation and time management
- Customer focused
- Housekeeping
- Other Circumstances
- Essential
- Full UK driving licence
Hours, salary and development
This is a full-time role based on core hours of Monday to Friday, 8:00am to 5:00pm.
Salary in the region of £40,000 – £60,000, depending on experience. Higher end attainable through regular participation in available overtime.
