CAREERS AT BOILER & VALVE
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Heat Transfer Solutions.
Service Co-ordinator - Role Filled
We are looking for a confident, highly organised Service Co-ordinator to support the day-to-day management of service jobs, support the contracts team and keep complex, fast-moving work on track for customers.
Role overview
As Service Co-ordinator, you will sit at the heart of the service operation, managing jobs from initial enquiry through to invoicing and aftercare, ensuring every customer receives a high standard of service. This is a busy, fast-paced role where prioritising competing demands, maintaining exceptional attention to detail and communicating clearly with both customers and engineers is essential. You will be office-based, working closely with Contracts Managers and colleagues across the business to deliver best-in-class service to an extensive customer base.
Key responsibilities
- Support a portfolio of service jobs “cradle to grave”, including contracted and reactive works, using the company’s CRM system to keep every job on track.
- Engage with customers to understand their preventative and reactive service requirements, assess urgency and respond with appropriate speed, accuracy and professionalism.
- Plan, forecast and schedule upcoming works with the operations team, aligning customer expectations with available engineering resource.
- Generate and administer job documentation, including RAMS and work packs, so engineers have the right information before attending site.
- Arrange and track all materials, parts, logistics, travel and accommodation linked to service jobs, liaising with suppliers, couriers and internal teams as required.
- Prepare completed jobs for invoicing, ensuring all labour, services and materials are captured and correctly documented.
- Act as a “power user” for the CRM, keeping data accurate and up to date and producing reports to support KPI tracking and continuous improvement.
Skills and experience
- Experienced in service or job management within a busy office environment, ideally gained in an engineering or technical services setting.
- Strong organiser with the ability to multitask, prioritise and stay calm and focused when working under pressure.
- Excellent communicator with a professional telephone manner and the confidence to liaise with customers, engineers and suppliers.
- High level of accuracy and attention to detail in documentation, scheduling and data entry, with solid IT skills across Word, Excel and other office software.
- Comfortable using CRM or job management systems and working with processes, reports and KPIs.
Hours, salary and development
Full-time role, Monday to Friday, 8:00am to 5:00pm.
Salary in the region of £32,000 – £35,000, depending on experience.
Comprehensive training on our services, systems and processes, with the opportunity to build specialist knowledge in steam engineering over time.
If you are motivated by keeping complex workloads under control, enjoy problem-solving and want to develop your career within a specialist engineering services business, this Service Co-ordinator role will be an excellent next step.
